Consumer
Complaints Book
In compliance with Portuguese Decree-Law no. 74/2017, we provide the Complaints Book in electronic format.
Unofficial English translation. The Portuguese version prevails in case of any conflict or discrepancy.
File a complaint
Access the official Electronic Complaints Book portal to file a complaint regarding any Xeus Group company.
Go to livroreclamacoes.ptAlternative Dispute Resolution (ADR)
In the event of a consumer dispute, without prejudice to recourse to the courts, the consumer may submit the dispute to an alternative dispute resolution entity. Official list at consumidor.gov.pt.
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Other information
For any further clarification, please consult our Terms and Conditions or contact us directly. We are committed to transparent service and swift resolution of any matter.